Responding to check-ins is a great way to interact with your customers!
To get started, click on Venue Check-Ins in the menu bar on the left. The page will automatically default to the On Premise check-ins, but at the top right of the Recent Activity box, you'll see tabs for both On Premise check-ins and Purchased From (off premise/to-go) check-ins. Just click the Purchased From tab to see the off premise/to-go check-ins as well:
You can scroll through this page and see all of your most recent check-ins. To respond, you can do one of two actions:
1. Click the Toast button: If you're short on time but still want to acknowledge your customers' check-ins, you can simply click the Toast button.
When you toast a check-in, the user will receive a notification from the app that you did so.
2. Leave a comment: If you want to personally respond to a customer's check in, click into the comment box and type away! You have up to 140 characters to say whatever you'd like.
If you're responding to a negative check-in, we suggest first taking a look here to read up on our best practices on how to handle the situation.
Please reach out to us at firstname.lastname@example.org with any questions!