Why Can't I Remove This Item From My Catalog?
Items that already have inventory history, such as being received on an invoice or included in a count, are protected from deletion. Inventory tells you the specific reason when a removal is blocked, rather than a generic error. See Building Your Product Catalog.
What Is the Difference Between My Catalog and My Inventory?
Your Catalog is every product you might ever carry, whether or not you currently have any on hand. Your Inventory is just the items you actually have some quantity of right now. Adding something to your Catalog does not give you any stock of it. You get stock by receiving a delivery or, less commonly, by adding it during a count. See Building Your Product Catalog and Everyday Stock Management.
Is a Blank Cost the Same as $0.00?
No. A blank Cost Per Package is treated as unknown and will not update Latest Cost. Enter $0.00 explicitly, such as for a promotional keg or a free sample, and it counts as a real delivery at no charge, updating Latest Cost and showing up in the item's cost history just like any paid delivery. See Understanding Costs in Untappd Inventory.
Why Did My Invoice Scan Fail?
Usually because the file itself could not be read, such as a blurry photo or a corrupted PDF. Inventory tells you specifically why, for example "We couldn't read this invoice," and gives you a Try Again button to retry the same file without re-uploading it. Long invoices are rarely the cause. Even a 30-plus line invoice extracts in one pass. See Receiving Inventory.
Why Didn't My Invoice Line Match Automatically?
Matching works best when the invoice lists an actual product name. A generic line, such as one that just says IPA or lists a distributor's own house label, does not give Inventory enough to match automatically. You will need to match or create that item by hand the first time you receive it. See Receiving Inventory.
Who Can See Item Costs?
Everyone with access to a venue's Inventory. Access today is all or nothing. There is not yet a separate permission for hiding costs from certain teammates. See Understanding Costs in Untappd Inventory.
How Is "Low Stock" Determined?
By the Reorder Point you set on that item, under Stock Thresholds. At or below that number, but above zero, the item shows Low Stock. At zero, it shows Out of Stock. Above the reorder point, it shows In Stock. Setting a Par Level as well lets Inventory show how far below par you are, but Reorder Point is what drives the badge itself. See Everyday Stock Management.
Can I Undo a Posted Count or a Confirmed Invoice?
Not directly. Posting a count is explicitly irreversible, and Inventory tells you so before you confirm. Confirmed invoices have no delete or undo option either. If something is wrong after the fact, use a new count or a Move Stock adjustment to correct the stock level, and note why in the count's Reason field. See Counting Your Inventory and Receiving Inventory.