Troubleshoot Wi-Fi Connection Issues With Your Fire Stick

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If you're having issues with your Fire TV stick connecting to your wi-fi, please check the following before troubleshooting:

  • Make sure you are using the connectors and cables that came with your Fire stick.
  • Confirm that you are using your Wi-Fi password and not your Amazon account password when trying to connect.
  • Ensure your Fire stick is not located in an enclosed area such as a closet or cabinet that could block your Wi-Fi signal. You may want to use the HDMI extension cord that came with your device to drop the level of the Fire stick below the edge of the TV if it seems that this will help.

If none of these are a factor, try the following steps:

  1. Restart your Fire TV device, unplug the device, wait 1 minute, and then plug it back in.
  2. Check the network status on your Fire TV device:
    • Go to Settings .
    • Select Network .
    • Find your network name.
    • Press Play/Pause  on your remote to see your network status and follow the recommended steps.
    Tip: On compatible devices you can also select Run Speed Test or Advanced to see detailed information about your connection. To learn more, go to What is the Fire TV Network Status Tool?
  3. If you still can't connect, or don't see your network name, scroll down to Wi-Fi. Then, turn Wi-Fi off and on.
  4. Forget your Wi-Fi network and then try connecting again. Have your Wi-Fi password and network name ready. If you can't find your password, go to Locate Your Wi-Fi Password for more help. To forget your network:
    • Go to Settings  on your Fire TV.
    • Select Network .
    • Find your network name.
    • Press the Menu  button and then the Select  button on your remote to forget the network.

If these steps don't help reestablish your Wi-Fi connection, check out Amazon's instruction guide for more help and instructions for troubleshooting.  

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