Getting Started
To begin interacting with all the customers who are checking in at your venue, click Check-ins in the menu bar on the left:
From there you'll be able to see all the recent check-ins from your customers. You'll also see that you're able to toast and comment on these check-ins.
Your users will be notified when you do interact with them, which is a great way to make people feel noticed and appreciated. Thank them for coming in or complement their choice in beer.
It's also a good place to combat negative reviews. Unpleasant, but we know it happens!
What if a check in isn’t accurate or is malicious?
If you believe a customer has made a malicious check in or checked into your venue incorrectly, we recommend you reach out to the customer by replying to the check in and explaining your thoughts as directly and politely as possible. If you believe the check in violates our Community Guidelines, you should report the check in to our moderators. Information about how to report a check in is here.
Can a check-in be deleted or removed from my page?
We only remove comments that clearly violate our Community Guidelines. These include and aren't restricted to: nudity, offensive drunkenness, obscenities, racist statements, and photos or check ins that seem to be spam.
If you have any questions, let us know at business@untappd.com!