If your Firestick is cutting to your home screen or crashing after some time, please try the following:
1. Please ensure that you're using the Digital Menus by Untappd app through your Firestick
2. Restart your Fire TV device. Press and hold the Select and Play/Pause
buttons at the same time, for 10 seconds.
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For best results, restart your device once every few days or weekly
3. Please ensure that your Firestick's screensaver is set to never.
- From the Fire TV menu, select Settings.
- Go to Displays & Sounds.
- Select Screensaver
- Select Start Time, and then set to Never.
4. Please Turn Off the CEC Device Control on your Fire Stick
- From the Fire TV menu, select Settings.
- Go to Displays & Sounds.
- Select HDMI CEC Device Control
- You should see that the setting has been turned off.
Clearing the cache for the Digital Menus by Untappd app.
- From the Fire TV menu, select Settings.
- Go to Applications.
- In Manage Installed Applications, select the app you are having trouble with.
- Select Clear Cache, and then Clear Data.
Uninstall the Digital Menus by Untappd app:
- From the Fire TV menu, select Settings.
- Next, go to Applications and select Manage Installed Applications.
- Select the app, then Uninstall.
- Follow the on-screen instructions.
Check your Amazon Fire TV for software updates:
- Go to Settings on your Fire TV.
- Select My Fire TV.
- Select About.
- Select Check for System Update.
Here are some troubleshooting steps to take if your downloaded app is not working as expected.