So you really thought you were going to get that badge, eh? Look no further - we are here to help.
Before you open a ticket - consider the following:
- Make sure you have met the badge criteria. 99.9% of all badge inquiries on why someone didn't unlock the badge are the direct result of a user not understanding the requirements.
- We try to make unlocking badges fun, so the descriptions and hints are meant to be riddles. Try to solve the puzzle first before opening a ticket!
- Look around Untappd and see if you meet the criteria from people who already got the badge. It's good way to double-check.
- By default, all badges are non-retroactive. This means that whenever they are released, that's when it counts. Previous check-ins do not count. You can follow us on our blog at blog.untappd.com for release dates on badges. If you would like to enable Retroactive badges so that your whole history counts - please review this link: Enabling Retroactive Badges