I'm not getting an email for my password reset! Help!

Problem

You just want to use Untappd, but that brain of yours can't remember the password so you attempt to reset it - but haven't received an email yet. What's going on?

Solution

There are couple possible ways to attack this and get your password:

  1. Check your spam folder: Most of the time, these password resets go to the spam folder because they are generic enough and some spam filters might pick them up. A good rule of thumbs to add a Spam rule that allows all emails from account@untappd.com through no matter what.

  2. Your email provider might be blocking our emails: We've received some reports that some email providers might be blocking our emails due to sensitive content. The email providers thave noticed that trouble are: sbcgobal, att, bellsouth, and some hotmail accounts. If you have one of these - we recommend that you change it to another email address.

  3. If all esle fails - open a help ticket at http://help.untappd.com/discussions/untappd-password-reset-request and we'll get right on it! Make sure you make the ticket private, and include the following information: Username, Email Address and DOB. Once you make the ticket private - your data will not be available to anyone but our staff.