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My account is missing

tracey's Avatar

tracey

10 Mar, 2012 12:11 AM

Help, my account is missing

  1. Support Staff 2 Posted by Greg Avola on 10 Mar, 2012 12:14 AM

    Greg Avola's Avatar

    Can you be a little more descriptive? What is your username? What is your email address? How do you know your account is gone?

    Thanks,
    Greg

  2. 3 Posted by tracey wolpert on 10 Mar, 2012 12:18 AM

    tracey wolpert's Avatar

    user name is tracey wolpert
     
    I put in my email address and it can't find me:  [email blocked]
     
    I even tried my backup email of [email blocked]
     
    i always use my Iphone but my account was locked out and I can't get in
     

    ________________________________
     From: Greg Avola <[email blocked]>
    To: [email blocked]
    Sent: Friday, March 9, 2012 7:13 PM
    Subject: Re: My account is missing [Problems with Untappd Web]

  3. Support Staff 4 Posted by Greg Avola on 10 Mar, 2012 12:24 AM

    Greg Avola's Avatar

    Hey Tracy,

    Your email address is listed as [email blocked]. Is that not yours?

    Thanks,
    Greg

  4. 5 Posted by tracey on 10 Mar, 2012 12:27 AM

    tracey's Avatar

    yes it is

  5. 6 Posted by tracey wolpert on 10 Mar, 2012 12:30 AM

    tracey wolpert's Avatar

    it should be [email blocked]
     
    looks like the s has been dropped. Anyone to change that?
     

    ________________________________
     From: Greg Avola <[email blocked]>
    To: [email blocked]
    Sent: Friday, March 9, 2012 7:22 PM
    Subject: Re: My account is missing [Problems with Untappd Web]

  6. Support Staff 7 Posted by Greg Avola on 10 Mar, 2012 12:37 AM

    Greg Avola's Avatar

    Can you provide tome your current use name (login, not full name) and your DOB?

    Thanks,
    Greg

  7. 8 Posted by tracey wolpert on 10 Mar, 2012 12:38 AM

    tracey wolpert's Avatar

    i must have typed my address wrong when I signed up..............no wonder it isn't working

     

    ________________________________
     From: Greg Avola <[email blocked]>
    To: [email blocked]
    Sent: Friday, March 9, 2012 7:22 PM
    Subject: Re: My account is missing [Problems with Untappd Web]

  8. 9 Posted by tracey wolpert on 10 Mar, 2012 12:41 AM

    tracey wolpert's Avatar

    I'm not sure of user name I guess. tawolpert or golfermom11 is what I usually use.
     
    DOB is 7/22/59
     
    My friends still see me on there accounts as a friend
     

    ________________________________
     From: Greg Avola <[email blocked]>
    To: [email blocked]
    Sent: Friday, March 9, 2012 7:35 PM
    Subject: Re: My account is missing [Problems with Untappd Web]

  9. Support Staff 10 Posted by Greg Avola on 10 Mar, 2012 12:44 AM

    Greg Avola's Avatar

    I just sent you a password reset form to [email blocked]. Let me know if you didn't get it.

    Thanks,
    reg

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