Can not "Drink up"
Rob Roman
My android native app has no function on the drink up button, I can comment on others posts and toast their beers I can do everything but post what im drinking "Drink Up", my phone and OS have all recent updates installed.
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Support Staff 2 Posted by Greg Avola on 28 May, 2012 10:23 PM
The bottom on the top right and says "Drink Up". Do you not see that?
Thanks,
Greg
Sent from my iPhone
3 Posted by Rob Roman on 28 May, 2012 10:48 PM
Yes I see it, the problem I stated is that the button doesnt do anything!
Support Staff 4 Posted by Greg Avola on 28 May, 2012 10:55 PM
So when you touch "Drink Up" - nothing happens? Web I mean nothing happens, your screen doesn't change. I wasn't aware that was issue by reading your first post - so I apologize.
Has you tried re-installing the application or perhaps killing the app as relaunching it?
Thanks,
Greg
Sent from my iPhone
5 Posted by Rob Roman on 28 May, 2012 11:38 PM
Yes, Nothing happens when I touch the Drink Up button!
I can do everything else but the Drink Up button does nothing! I've tried uninstalling and reinstalling the app twice
Support Staff 6 Posted by Greg Avola on 29 May, 2012 12:28 AM
What device do you have, OS version, and what app version?
I'm sad to say that this is the first time this has every occurred, so we might need to do some digging with you help fix this.
Is this your account? http://untappd.com/user/GamesterX
How are you checking in now (I saw you checked in 1 minute ago), if you can't get to the Drink Up screen? Are you going to someone else check-in and clicking their beer?
Perhaps we might need to setup a skype call where you can show me what's going on. Cheers!
Thanks,
Greg
7 Posted by Rob Romanowski on 29 May, 2012 01:28 AM
Im currently checking in from my PC at home.
I have an LG Thrill"P925", Android version 2.2.2 , I deleted the app
already but it was the newest android version from your website, I
downloaded it 2 days ago.
Support Staff 8 Posted by Greg Avola on 29 May, 2012 01:35 AM
Rob,
Would you be willing to set up a Skype Call to see what is going on? I can't replicate the issue on my 3 other android devices.
Let me know!
Thanks,
Greg Avola
CTO & Co-Founder
Untappd
e: [email blocked]
9 Posted by Rob Romanowski on 29 May, 2012 01:36 AM
untappd ver 1.3.1
10 Posted by Rob Romanowski on 29 May, 2012 02:08 AM
I dont use skype, Ill try to make a video from my wifes phone tomorrow and
email it to you
Support Staff 11 Posted by Greg Avola on 29 May, 2012 02:24 AM
Sure - sound good. Looking forward to helping you out!
Thanks,
Greg Avola
CTO & Co-Founder
Untappd
e: [email blocked]
12 Posted by chris (sirhcirarref on 26 Mar, 2013 12:46 AM
Having the same problem. Cant check in a beer. Type in a name and all I get is we cant seem to find any reccomendations. Please help
Support Staff 13 Posted by Greg Avola on 26 Mar, 2013 02:25 AM
Chris,
What version of Untappd do you have? What OS are you using?
Greg
14 Posted by Q Ferrari on 26 Mar, 2013 02:38 AM
Version 2.2.3 - android OS 2.3 - samsung stratosphere phone
Support Staff 15 Posted by Greg Avola on 26 Mar, 2013 02:44 AM
So can you describe what exactly is happening? Tell me what troubleshooting
steps you have done and when this started happening.
Is your phone rooted at all?
Greg
16 Posted by Q Ferrari on 26 Mar, 2013 02:51 AM
Installed the app and signed up a few months ago. Never really signed used
it though. Tried to add the beer I was drinking tonight by clicking on
drink up button. Brought me to a search screen and I tried to search for
the beer I was drinking as well as several other mainstream beers that I
saw others post but kept getting the same response no matter what I typed
in: "we can't seem to find any recommendations" I don't know what rooted
means. The only troublshooting I did was uninstall and then reinstalled
Support Staff 17 Posted by Greg Avola on 26 Mar, 2013 04:07 AM
Ok - so when you typed the beer name - did you hit the "Go" button or
"Enter" button your keypad?
Thanks,
Greg
18 Posted by Q Ferrari on 26 Mar, 2013 10:48 AM
There are no enter or go buttons on my keypad. The only thing I can hit is
19 Posted by Q Ferrari on 26 Mar, 2013 10:51 AM
Disregard...got it, thanks.
Greg Avola closed this discussion on 27 Mar, 2013 12:32 PM.