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iPhone Apps Requires Login Every Time I Open It

Ryan Newhouse's Avatar

Ryan Newhouse

25 Mar, 2012 05:32 PM

Every time I open my iPhone app I have to enter all my login information.

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  1. Support Staff 32 Posted by Greg Avola on 05 Apr, 2012 08:10 PM

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    Did you recently have your user-name changed? Do your app set to launch on the checkin screen? Does it work when you don't force close?

    Thanks,
    Greg

  2. 33 Posted by Mark Peacock on 05 Apr, 2012 08:42 PM

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    Greg -

    • I haven't changed my user name since I joined Untappd in March 2011
    • In Settings, "Load Checkin By Default" is not checked
    • It works correctly for a seemingly random amount of time (sometimes minutes, sometimes an hour) before requiring me to log back in.

    I don't know the architecture of the app or where it's managing security, but if feels more of a server-side issue than an app issue. Almost like the server is bouncing and then forcing the app to re-authenticate.

  3. Support Staff 34 Posted by Greg Avola on 05 Apr, 2012 09:06 PM

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    Mark,

    We store all of our tokens in the LOCALSTORAGE, so my guess is that you have the incorrect tokens which keep bouncing you out every-time you come back.

    I'm going to take a deeper dive here to see if I can figure it out. I can't replicate this on e 4 different devices with multiple accounts.

    Thanks,
    Greg

  4. 35 Posted by charles on 23 Jun, 2012 04:18 AM

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    I am having this issue, as well

  5. 36 Posted by James Heffernan on 23 Jun, 2012 04:33 PM

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    I am also having this problem with the app. If I quit the app or haven't opened it in a while (<1 hour, not sure how long exactly), it makes me log in again. I do have login by default checked.

  6. 37 Posted by James Heffernan on 23 Jun, 2012 04:34 PM

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    "load checkin by default checked"

  7. 38 Posted by Corey Kanterman on 23 Jun, 2012 04:36 PM

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    I still have this problem too, have up on you fixing it.

    Corey Kanterman

  8. Support Staff 39 Posted by Greg Avola on 23 Jun, 2012 04:36 PM

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    This will be fixed in a our new release. Try try re-install the app and let me know if that fixes the issue.

    Thanks,
    Greg

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