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Cannot log into Android App

Alex Winner's Avatar

Alex Winner

25 Feb, 2012 04:52 AM via web

I cannot log into the Untappd app on my android device tonight. I reset my password through the website, and I still cannot enter the same password on my phone; is there a problem with the service tonight?

  1. Support Staff 2 Posted by Greg Avola on 25 Feb, 2012 04:56 AM

    Greg Avola's Avatar

    Have you attempted to re-install the app? Have you closed your cookies? Did you "allow" the app to remember your password? Can you log on via the web?

    Thanks,
    Greg

  2. 3 Posted by Alex Winner on 25 Feb, 2012 04:58 AM

    Alex Winner's Avatar

    I think I resolved the problem ; the email must have gotten delayed for a bit. I finally did get the reset password email, change my password, and was then able to get back in on the phone. Thanks!

  3. Support Staff 4 Posted by Greg Avola on 25 Feb, 2012 05:01 AM

    Greg Avola's Avatar

    No problem- cheers and happy "untagging"!

    Thanks,
    Greg

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