or Create a profile

Home → Problems with Untappd - Native (iPhone & Android) - Version 1.x →

Uploading pictures

kevin's Avatar

kevin

15 Jan, 2012 08:08 PM

When i select "take a photo" or "choose existing" photo, ultimately what end up happening is the app restarts itself. i am unable to get photos to upload because whenever i try, the app restarts itself.....

Showing the most recent page of comments. View the first page

  1. 32 Posted by Tony on 24 Feb, 2012 04:50 PM

    Tony's Avatar

    I have plenty of room on the card.
    I will try reinstalling the app.
    Thanks

  2. Support Staff 33 Posted by Greg Avola on 28 Feb, 2012 02:36 PM

    Greg Avola's Avatar

    Any lucky Tony?

    Thanks,
    Greg

  3. 34 Posted by Tony on 28 Feb, 2012 06:05 PM

    Tony's Avatar

    I tried to take a picture in the check-in area this past weekend and it again restarted the app.
    I then un/reistalled it and had the same results.

  4. 35 Posted by Fe on 28 Feb, 2012 06:13 PM

    Fe's Avatar

     

    ________________________________
     De: Tony <[email blocked]>
    Para: [email blocked]
    Enviadas: Terça-feira, 28 de Fevereiro de 2012 15:04
    Assunto: Re: Uploading pictures [Problems with Untappd - Native (iPhone & Android)]

  5. Support Staff 36 Posted by Greg Avola on 28 Feb, 2012 06:46 PM

    Greg Avola's Avatar

    Tony,

    Can you do a LogCat for the crashing?

    1. Install CatLog on your device: https://market.android.com/details?id=com.nolanlawson.logcat
    2. At the event of a crash, open CatLog. 3, Hit the Menu Button > Save. Then hit Menu Button > Send > As Attachment.
    3. Send the attachment to greg AT untappd DOT com
    4. Make sure to reset CatLog after sending the logs by returning to CatLog and hit Menu Button > Play Main Log.

  6. 37 Posted by Mauricio on 03 Mar, 2012 01:34 AM

    Mauricio's Avatar

    I am having the same problem. Any hint?

  7. 38 Posted by Mauricio on 03 Mar, 2012 01:38 AM

    Mauricio's Avatar

    I am having same trouble:

    • When I choose to upload a pic, I select it and application restarts!

    Using:

    • Android 2.3.3
    • Untappd 1.3.1
    • Samsung galaxy s phone

  8. 39 Posted by Mauricio on 03 Mar, 2012 01:46 AM

    Mauricio's Avatar

    My user name is GHIGO

  9. 40 Posted by dirtygert on 04 Mar, 2012 12:43 PM

    dirtygert's Avatar

    I can choose existing photo but get a crash when I create new photo using the Droid camera app. It crashes right after I take the picture, and the pic ends up not being saved.

  10. Support Staff 41 Posted by Greg Avola on 05 Mar, 2012 01:17 AM

    Greg Avola's Avatar

    For this issue to be solved - I need users who have the problem to send me a LogCat log of the error.

    Please follow the steps here

    Install CatLog on your device: https://market.android.com/details?id=com.nolanlawson.logcat

    At the event of a crash, open CatLog. 3, Hit the Menu Button > Save. Then hit Menu Button > Send > As Attachment.
Send the attachment to greg AT untappd DOT com
Make sure to reset CatLog after sending the logs by returning to CatLog and hit Menu Button > Play Main Log.

    Make sure you follow the steps above and only start recording when you are attempting to reproduce the error.

    Thanks,
    Greg

  11. 42 Posted by Fe on 05 Mar, 2012 02:30 PM

    Fe's Avatar

    Greg,

    Can you plz check my log?
     
    thx,
    Fernando

    ________________________________
     De: Greg Avola <[email blocked]>
    Para: [email blocked]
    Enviadas: Domingo, 4 de Março de 2012 22:16
    Assunto: Re: Uploading pictures [Problems with Untappd - Native (iPhone & Android)]

  12. Support Staff 43 Posted by Greg Avola on 05 Mar, 2012 02:55 PM

    Greg Avola's Avatar

    Fe,

    Is this phone rooted? What model? What OS?

    Thanks,
    Greg

  13. 44 Posted by Mauricio Ghigonetto (USERNAME: ghigo) on 05 Mar, 2012 03:10 PM

    Mauricio Ghigonetto (USERNAME: ghigo)'s Avatar

    Greg,

    as per your request I just sent my phone's log to your email.

    tks

    Mauricio

  14. Support Staff 45 Posted by Greg Avola on 06 Mar, 2012 06:52 PM

    Greg Avola's Avatar

    Are you all using the standard keyboard with the OS? No third party keyboards?

    Thanks,
    Greg

  15. 46 Posted by Mauricio Ghigonetto on 06 Mar, 2012 08:00 PM

    Mauricio Ghigonetto's Avatar

    I am using standard with swipe function on.

  16. Support Staff 47 Posted by Greg Avola on 06 Mar, 2012 09:48 PM

    Greg Avola's Avatar

    Have you tried with the Swipe function turned off?

    Thanks,
    Greg

  17. 48 Posted by Mauricio Ghigonetto on 09 Mar, 2012 02:02 AM

    Mauricio Ghigonetto's Avatar

    Greg,

    Still crashing! not swipe function...

    mauricio

  18. 49 Posted by BGN Chris on 09 Mar, 2012 05:22 AM

    BGN Chris's Avatar

    I too am also getting the 98% picture hang error. When uploading a pciture on my Samsung Infuse with the latest version of Untappd it will just sit at 98% and then eventually say to Try again. Its been happening for about a week now

  19. Support Staff 50 Posted by Greg Avola on 14 Mar, 2012 02:45 PM

    Greg Avola's Avatar

    We're seeing an issue with a keymap file on some devices. We're still looking into it and seeing if we can fix the issue.

    BGN Chris - what version of the OS are you running?

    Thanks,
    Greg

  20. 51 Posted by BGN Chris on 14 Mar, 2012 02:51 PM

    BGN Chris's Avatar

    Greg,

    Im running Android 2.2.1 Froyo. I have found a fix though, well a work around at least. When I upload an image on the AT&T network it stops at 98% but when I turn on WIFI the image will upload perfectly every time. Im not sure if this is coincidence or not but maybe it could help.

  21. Support Staff 52 Posted by Greg Avola on 14 Mar, 2012 03:24 PM

    Greg Avola's Avatar

    Do you have slow network connection or even in high network situation it fails as well?

    Thanks
    Greg

  22. 53 Posted by BGN Chris on 14 Mar, 2012 03:37 PM

    BGN Chris's Avatar

    Greg,

    It fails no matter where I am.

    Chris

  23. Support Staff 54 Posted by Greg Avola on 14 Mar, 2012 04:07 PM

    Greg Avola's Avatar

    Can you run a logcat when it fails and send it to me?

    1. Install CatLog on your device: https://market.android.com/details?id=com.nolanlawson.logcat
    2. At the event of a crash, open CatLog. 3, Hit the Menu Button > Save. Then hit Menu Button > Send > As Attachment.
    3. Send the attachment to greg AT untappd DOT com
    4. Make sure to reset CatLog after sending the logs by returning to CatLog and hit Menu Button > Play Main Log.

  24. 55 Posted by Chris on 25 Apr, 2012 09:05 PM

    Chris's Avatar

    I've been having the same issue where the apps restarts after selecting a photo to upload.

  25. 56 Posted by Mauricio Ghigonetto on 26 Apr, 2012 04:30 AM

    Mauricio Ghigonetto's Avatar

    Nobody listens to us. I have same problem for months and I see no response.

  26. Support Staff 57 Posted by Greg Avola on 26 Apr, 2012 10:59 AM

    Greg Avola's Avatar

    Sorry guys for not responding earlier, have you guys sent me a LogCat or tried to do a reinstall?

    Ate any of your phones rooted?

    Greg

    Sent from my iPhone

  27. 58 Posted by Mauricio Ghigonetto on 02 May, 2012 09:19 PM

    Mauricio Ghigonetto's Avatar

    Yes, Greg. I sent you log before and did 3 reinstalls. No rooted device.

    Tks
    Em 26/04/2012 08:00, "Greg Avola" <
    [email blocked]> escreveu:

  28. Support Staff 59 Posted by Greg Avola on 07 May, 2012 11:56 AM

    Greg Avola's Avatar

    Mauricio,

    I don't see anything out of the norm in your logs. There is no error trace - the app just closes. We are working on major update with a new version of our framework that hopefully we solve this issue. I'll send you over an APK to test in the next couple of weeks.

    Thanks,
    Greg

  29. 60 Posted by Mauricio Ghigonetto on 07 May, 2012 11:04 PM

    Mauricio Ghigonetto's Avatar

    Ok, greg. I will be happy to help.

    Regards
    Em 07/05/2012 08:56, "Greg Avola" <
    [email blocked]> escreveu:

  30. Tim Mather closed this discussion on 08 May, 2012 09:31 AM.

Comments are currently closed for this discussion. You can start a new one.

12 people watching.

  • New Issue

  • Conversation Started

  • The discussion is closed

    No more actions from Untappd or the discussion starter are required.

  • Re-open the discussion

Recent Discussions

20 Jun, 2013 04:42 AM program failure upon trying to uplaod photos
20 Jun, 2013 04:28 AM Various DC area merges
20 Jun, 2013 03:59 AM Map and Crash
20 Jun, 2013 02:38 AM Stella Artois - Cidre Merge
19 Jun, 2013 07:12 PM label

Recent Articles

How can I retrive my username?
Swype or SwiftKey are not working properly on Untappd
The Most Frequently Asked Question on Untappd
How can I get a custom badge made for my brewery or event?
How can I reset my password to my Untappd account?