not connecting to my facebook
Nick
I checked my untappd account and my facebook. both are linked and happy with each other but my untappd app will not post to my facebook anymore. it did for awhile when i first got it, but now it just says some error happened and to try again later... been 3 weeks.
Support Staff 2 Posted by Greg Avola on 05 May, 2012 02:38 AM
Have you read the help guides on reconnecting to Facebook?
Thanks,
Greg Avola
CTO & Co-Founder
Untappd
e: [email blocked]
3 Posted by Nick Peddie on 05 May, 2012 04:17 AM
Yes and it still is not posting. I unconnected facebook from untappd and untapped from facebook then logged out and back in and reconnected them lol. Still no posting even after I select it.
Support Staff 4 Posted by Greg Avola on 07 May, 2012 11:47 AM
Nick,
There we are getting on our side is:
"The user hasn't authorized the application to perform this action"
This is coming from Facebook, which means you didn't allow the permissions when you authenticated your account with Untappd. I'd recommend that you give another shot by unconnecting via Facebook (logging out of Facebook). Try this on a desktop rather than your mobile device.
Let us know!
Thanks,
Greg
5 Posted by DannyB on 08 May, 2012 01:12 AM
This has also happened to me in the past week or so. It's been fine all along then stopped posting to FB. I unlinked and logged out of FB and Untappd. Re-did the connection and still no luck.
Support Staff 6 Posted by Greg Avola on 08 May, 2012 11:32 AM
Danny,
When is the last time you tried? I only have an error on your account on 3/31/12.
Thanks,
Greg
7 Posted by DannyB on 08 May, 2012 12:20 PM
Thanks for checking Greg. Looks like maybe a FB thing. I am used to seeing my Untappd checkin show up on my News Feed. It's been 100% consistent since joining a couple of months ago. Since I don't always check my FB Wall as frequently, I just now did and noticed that they are showing up there. But, I did also notice last week that a friend of mine was checking in beers on Untappd but no longer showing up on FB. So, I was assuming something must be up between Untappd and FB. I can confirm that something changed somewhere (FB) as it is different not seeing it in my News Feed. I know it's a tough thing to handle with regards to FB integration. It can be contrary to say the least. I will keep verifying if my FB friends are seeing my checkins though.
Support Staff 8 Posted by Greg Avola on 08 May, 2012 03:02 PM
Danny - Users can choose to share to their wall - so it's possible that they could of not shared it with their wall. Let us know if you see any issues in the future.
Nick - did you issue issue get resolved?
Thanks,
Greg
Greg Avola closed this discussion on 08 May, 2012 03:02 PM.
Greg Avola re-opened this discussion on 08 May, 2012 03:02 PM
9 Posted by Nick Peddie on 08 May, 2012 03:20 PM
My issue has not been resolved. I did the entire reconnect FB again and gt rid of the app on FB but still doesnt post on my wall. I gave the app full access of my account even and double checked the FB settings. It should be showing but it isnt.
Support Staff 10 Posted by Greg Avola on 08 May, 2012 03:42 PM
Nick,
I am very sorry you are having trouble. We can only only troubleshoot the data we receive from Facebook when you post.
The last attempt to post your check-in to Facebook was done on 2012-05-04, so have you tried since then?
Are you able to scan your Facebook account for Friends on Untappd? You can do this in the app (under Settings) or at your Friends page on the web.
Thanks,
Greg
11 Posted by Conrado on 06 Apr, 2013 06:12 PM
I am having a trouble...
in my facebook the app is allowed...but, when i ask the app to scan my friends in facebook, always appear the message "alert...error". When i post something, it doesn't published automatically on facebook too
And i really can't fix it...maybe i have to cancel my account and re-open it?
thanks a lot
Support Staff 12 Posted by Greg Avola on 06 Apr, 2013 06:22 PM
Remove your account Facebook account from Untappd and re-sync it. That should do it!
Greg
Sent from my iPhone
13 Posted by Kevin M Baugh on 18 Apr, 2013 04:44 AM
I've been having the same problem for a long while.... went through the steps to reconnect more than once, but it doesn't seem to work.
Badges show up on twitter no issue...but no dice with facebook.
Support Staff 14 Posted by Greg Avola on 18 Apr, 2013 10:34 AM
Hey Kevin - what's your username?
Greg
Sent from my iPhone
Support Staff 15 Posted by Greg Avola on 18 Apr, 2013 10:52 AM
Matt - I just double checked your profile and are no Facebook tokens
associated with your account. I would attempt to force quit the app,
re-launch it, and then try to re-authenticate. Cheers!
Thanks,
Greg
16 Posted by KM Baugh on 22 Apr, 2013 02:08 PM
Okay, so no when I try to go to the "social" tab to re-authenticate facebook, It won't let me click on "Connect with facebook". It will let me do twiiter and foursquare with no problem though.
Support Staff 17 Posted by Greg Avola on 22 Apr, 2013 02:14 PM
KM,
Try to force quit your app and reload it. Let us know if that helps!
Greg
18 Posted by KM Baugh on 22 Apr, 2013 02:21 PM
Tried that already, but did it again and there's still no change.
I also tried logging out again.
If it helps, I'm using a motorola Droid X
19 Posted by KM Baugh on 22 Apr, 2013 02:39 PM
I just uninstalled the app, reinstalled, and it all seems to be working for the moment.
Support Staff 20 Posted by Greg Avola on 22 Apr, 2013 02:57 PM
Let us know if you have trouble in the future!
Greg