Website will not load on my phone

Leona's Avatar

Leona

13 May, 2011 12:28 AM

About a week ago Untappd stopped loading on my phone. The four gold icons appear, then a grey box with a loading message and a spinning circle. I've cleared my cache, history, browser, everything, but nothing seems to work. I have 100% connectivity to my wifi and all other websites work. I use a Motorola Blur running Mozilla/5.1 (Linux; U; Andorid 1.5; eu-us; MB200 Build/CUPCAKE).

  1. Support Staff 1 Posted by Greg Avola on 13 May, 2011 12:42 AM

    Greg Avola's Avatar

    When did it stop working?

    Thanks,
    Greg

  2. 2 Posted by Leona on 13 May, 2011 12:59 AM

    Leona's Avatar

    Tuesday or Wednesday of last week. The 3rd or 4th. I found a thread about it on your site but it was older.

  3. Support Staff 3 Posted by Greg Avola on 13 May, 2011 03:08 AM

    Greg Avola's Avatar

    Do you ever get a login panel - after you have cleared your cache? Have you toggled the "default check to login"? What is your username?

    Thanks,
    Greg

  4. Support Staff 4 Posted by Greg Avola on 13 May, 2011 11:52 AM

    Greg Avola's Avatar

    We just push a fix this morning for this - let us know if works for you (as it did on my emulator in 1.5). Make sure your clear your cache and reboot your phone.

    Thanks,
    Greg

  5. 5 Posted by Leona Morgan on 13 May, 2011 05:30 PM

    Leona Morgan's Avatar

    I cleared my cache, rebooted, it asked me to login and Bingo! We're rolling
    again! Now I can log in at bars again, thanks!

    On May 13, 2011 7:52 AM, "Greg Avola" <
    [email blocked]> wrote:

  6. Support Staff 6 Posted by Greg Avola on 13 May, 2011 05:35 PM

    Greg Avola's Avatar

    Great - Thanks for your support!

    Greg

  7. Greg Avola closed this discussion on 13 May, 2011 05:35 PM.

  8. Leona Morgan re-opened this discussion on 13 May, 2011 05:39 PM

  9. 7 Posted by Leona Morgan on 13 May, 2011 05:39 PM

    Leona Morgan's Avatar

    Thank you for being so fast and helpful! I wish all websites were as fast to
    react as you! If you were here, it would be Allagash White, on the house!

    Thanks again!

    On May 13, 2011 1:37 PM, "Greg Avola" <
    [email blocked]> wrote:

  10. Support Staff 8 Posted by Greg Avola on 13 May, 2011 08:25 PM

    Greg Avola's Avatar

    Thanks Leona!

    It's seem type of messages that keep us going! Thanks again for your support and glad we can help you out!

    Cheers,
    Greg
    Co-Founder / CTO

  11. Greg Avola closed this discussion on 13 May, 2011 08:25 PM.

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