Can't log out of the app

Larry's Avatar


08 Mar, 2017 10:55 PM

I cannot log out of the app now and it freezes up to where I can't do anything. I now have to shut my phone off after every time I use the app

  1. Support Staff 1 Posted by Greg Avola on 10 Mar, 2017 06:13 AM

    Greg Avola's Avatar

    Hey Larry,

    Can you take a screenshot of this? I can't seem to replicate this.


  2. 2 Posted by larry meskimen on 14 Mar, 2017 02:29 PM

    larry meskimen's Avatar

    Hi Greg,

    Thanks for your reply

    PIC 1 shows me going into the utilities screen
    PIC 2 shows me hitting the logout tab
    PIC 3 shows it doing nothing

    The same thing is happening on my iPad. I thought it was just my Phone but
    when I tried my iPad and had the same results that lead me to believe it
    was the app.

    I have a iPhone 6s running iOS 10.2.1
    and I have an
    iPad Pro running iOS 10.2.1

    I have tried to delete the app and reinstall but I am still getting the
    same results

    Just to let you know as well, with the last version of the app I did not
    have any issues what so ever until I upgraded to the new version of the app

    Thanks for Your Time,

    -Larry Meskimen

  3. Support Staff 3 Posted by Greg Avola on 15 Mar, 2017 02:18 AM

    Greg Avola's Avatar

    Can you try the latest version of the app? 3.0.3 is the latest.


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