Comment block display issues

BierDaddy's Avatar

BierDaddy

08 Mar, 2017 12:32 AM

When I go to leave a comment the keyboard covers the comment block prohibiting me from seeing what I'm typing as I type.

  1. 1 Posted by BierDaddy on 09 Mar, 2017 12:17 AM

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    Still occurring. However I find that after the third or fourth comment that the screen returns to normal where I can see what I type as I type.

  2. 2 Posted by BierDaddy on 15 Mar, 2017 11:11 PM

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    Yup.... still occurring.

  3. Support Staff 3 Posted by Greg Avola on 15 Mar, 2017 11:27 PM

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    HI there,

    Can you provide a screenshot of this? That can really help us, as I can't seem to replicate this.

    Greg

  4. 4 Posted by BierDaddy on 18 Mar, 2017 12:33 AM

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    See attached as this just occurred.

  5. 5 Posted by BierDaddy on 18 Mar, 2017 12:35 AM

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    So you can see where the keyboard completely covers the portion where I should see what I'm typing.

  6. Support Staff 6 Posted by Greg Avola on 18 Mar, 2017 01:46 PM

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    Are you using the latest version of Untappd (3.0.3)? Any chance you let us
    know the process flow? Are you going to the checkin detail from a specific
    page?

    Greg

  7. 7 Posted by BierDaddy on 19 Mar, 2017 03:46 AM

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    Yes I'm on 3.0.3. When I get this is when I'm viewing my friends activity feed. I scroll around and hit the comment button and that's when this occurs.

  8. 8 Posted by BierDaddy on 19 Mar, 2017 03:48 AM

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    Same happens when I go to friend's profile. Scroll around and hit comment and still see same results.

  9. Support Staff 9 Posted by Greg Avola on 19 Mar, 2017 05:05 PM

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    This appears to on happen if you log out and log back in - are you switch
    accounts back and forth?

    Greg

  10. 10 Posted by BierDaddy on 21 Mar, 2017 12:46 AM

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    I only have one account. And it happens every time I log in. I don't stay continually logged in.

  11. Support Staff 11 Posted by Greg Avola on 21 Mar, 2017 01:02 AM

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    So you log out out, and the log back in?

    Greg

  12. 12 Posted by BierDaddy on 21 Mar, 2017 02:35 PM

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    Yes. I never stayed logged in on all my apps.

  13. Support Staff 13 Posted by Greg Avola on 21 Mar, 2017 03:30 PM

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    As a work around, until a bug fix is deployed. Try to login, then close the
    app and re-launch it, and it should be fixed. We're working on a fix for
    this scenario.

    Greg

  14. 14 Posted by BierDaddy on 22 Mar, 2017 02:57 AM

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    Have tried this for a few hours now. Seems to work most of the time but at times it's still the same behavior.

  15. Support Staff 15 Posted by Greg Avola on 23 Mar, 2017 01:55 AM

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    I can't replicate this on our side, but this seems to work:

    1) Login
    2) Try to add a comment => should work
    3) Log out
    4) Login
    5) Try to add a comment => should work
    6) Force quit the app
    7) Relaunch
    8) Try to add a comment => should work

    Can you try those steps and let me know?

  16. 16 Posted by BierDaddy on 23 Mar, 2017 04:23 AM

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    Just performed these steps and here are the results.

    Steps 1-2-3: was able to see comment box and my comment as it should show up.

    Steps 4-5-6-7-8: was NOT able to see my text as I was typing. Even tried logging out and log back in to see if that would fix things but I couldn't even log out. After several attempts it gave me an error message. I force closed and restarted only to find i was logged out. So logged back in and tried but still could not see comment box as I was typing my comment. Have repeated recently and it's hit or miss right now.

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