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Location Data Not showing

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shawnmiller3+untappd

15 May, 2012 03:55 AM

I can't get any location based tasks to work in untappd. I've tried everything suggested in the support section of this site. I'm running android 2.3. I have the latest version of firefox. I can even get the test site to work, http://gregavola.me/geotest.html.
Thanks in advance for the help.

1. Support Staff 2 Posted by Greg Avola on 15 May, 2012 03:59 AM

   

   What phone are you currently running? Does maps.google.com work for you?

   Have you tried using the native app and not the web app?

   Thanks,
   Greg

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2. 3 Posted by Shawn Miller on 15 May, 2012 04:32 AM

   

   I'm using a HTC Thunderbolt. Google maps does work for me. The native app
   location won't work, but the http://m.untappd.com does.

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3. Support Staff 4 Posted by Greg Avola on 15 May, 2012 12:01 PM

   

   Shawn,

   If you open up the default browser on your phone and point the browser to http://maps.google.com and try to "locate yourself" - does it work?

   Are you using Firefox for the mobile site? Try using the default browser. Your phone is not rooted at all is it?

   Thanks,
   Greg

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4. 5 Posted by Shawn Miller on 15 May, 2012 05:34 PM

   

   I was able to locate myself in the browser when going to this site. I'm
   using firefox. I'm not able to use the default android browser because I
   removed it once I installed firefox. My phone is rooted, does that make a
   difference? I'm using CM7.

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5. Support Staff 6 Posted by Greg Avola on 15 May, 2012 09:43 PM

   

   Our native application uses the WebView of Chrome - so I'm surprised it works at all with Chrome installed.

   It's hard to provide support for a rooted phone, especially when default browser is gone. Can you add it back and try?

   Thanks,
   Greg

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6. 7 Posted by Shawn Miller on 17 May, 2012 12:49 AM

   

   So I've installed the default browser and un-installed all other browsers.
    For some reason, I can' get location to work. I've cleared the cache and
   location data, but when i try to go to google maps it just says location
   cannot be determined. I have "use wireless networks" and "use gps
   satellites" turned on in my location settings.

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7. Support Staff 8 Posted by Greg Avola on 17 May, 2012 04:15 AM

   

   Shawn,

   Sounds like this a missing component of your "rooting"? If google doesn't work - nothing will. Have you gone in to you Maps (app) setting and choose "Clear Map Data"?

   Thanks,
   Greg

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8. 9 Posted by Shawn Miller on 17 May, 2012 04:41 PM

   

   Yes, I've tried that.

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9. Support Staff 10 Posted by Greg Avola on 18 May, 2012 11:59 AM

   

   Shawn,

   Sounds like there a problem with your current root version. Perhaps HTML5 location is not enabled with the standard browser which is what we use.

   Can you do send me a LogCat of the "infinitive loading"?

   Install CatLog on your device: https://market.android.com/details?id=com.nolanlawson.logcat
   At the event of a crash, open CatLog. 3, Hit the Menu Button > Save. Then hit Menu Button > Send > As Attachment.
   Send the attachment to greg AT untappd DOT com
   Make sure to reset CatLog after sending the logs by returning to CatLog and hit Menu Button > Play Main Log.
   

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10. 11 Posted by Shawn Miller on 24 May, 2012 12:57 AM

    

    Not sure what happened, but everything works now! Thanks for all your
    help. You guys make an awesome app!

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11. Greg Avola closed this discussion on 24 May, 2012 01:30 PM.

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