Support Staff2 Posted by Greg Avola on 17 Jul, 2012 03:06 AM
Thanks for the suggestion. We tend to close tickets so they
don't keep the queue long so we can pay attention to those who
needs help right away, rather than discussions. I can consider
doing this in the future. Users can re-open tickets when ever they
want to discuss is more detail, but in my experience, we 100%
listen to feedback.
Here are some feedback to the items you suggested:
I'm not sure if you heard, but were are releasing V2 of Untappd
tomorrow. Friend search is gone from the activity tab. You can also
DEFAULT your app to start on the Drink Up tab by going into the
Settings Settings of your Application. At the conclusion on a
check-in, you can always click the "Drink Up" tab on the bottom (or
top) of the app to check-in again.
Ratings unfortunately did not make it into the feed during this
go around. This a heavily requested feature, and we can consider
this for a future iteration of the product. I will tell you that
you will be able to QUICKLY swipe click through feed items to see
the ratings. While this isn't a improvement in UI, there is no
"LOADING" option to pull down the data - it's all
Half Star Review - this has been the debate of many users on
Untappd. Don't get us wrong - we 100% want this - but we want to
make it elegant and match the theme and design of our application.
While a drop down for .5 would be the simplest way, it doesn't
define the way we have designed our application.
As we all know, half stars on a mobile device (via touch) is
merely impossible. The UX/UI experience is really bad. We have
toyed with the idea of a "sliding toggle" with scores up to 100,
but in our experience that make it harder for regular users to
quantify if they liked the beer. 1 - 5 ratings have been very
successful as regular users didn't feel pressured to come up with a
answer on how they liked the beer.
Of course with power users, we need to a better solution to
allow users to rate more effectively as 1-5 stars doesn't cut it.
We have been toying with some ideas rating expansion including
smell, color, etc for a future release (it was not including in the
one we are going to release tomorrow).
I hope this answers your questions - and I'll leave this thread
open so we can continue communicate.